Preparations & Terms of Engagement for walking tours 

Please note: Payment for the walking tour must be received in full before the start of any tour.  Payment secures the services of Jason for your tour exclusively and secures my time for your booking, thereby blocking other reservations.

Please leave sufficient time for me to receive your payment if you are organising money transfers from your bank. These can take several working business days from overseas or are usually instant or up to 2 hours from retail banks within the UK. Tour customers are advised they are liable for any transaction charges incurred either way (including refunds)  and for balance deficits caused by international exchange rate fluctuations.Payments sent by you from outside the UK are less likely to attract any additional fees if paid to my bank in £ Sterling by your own bank or agency used in your country. 

Full refunds will be given if I am unable to start or conduct the tour at all and discretionary pro-rata refunds will be considered if I feel it’s necessary to shorten a tour due to extenuating circumstances. In  the unlikely event I become unavailable for a booked tour then it might be possible for me to arrange a good substitute guide as an alternative option to cancellation with full refund..

Refunds are not possible for cancellations made by guests within 24 hours of the start of a tour. Email cancellations received within 7 days before the start of the day of a booked tour will have 20% deducted from refunds unless I feel able, at my discretion,  to offer alternative arrangements for you. Refunds may not be possible for external attractions, services, travel, entertainments or tickets which you have asked me to book on your behalf and you should proceed with these if possible; even if you’ve cancelled the main tour. Failing that, I will endeavour to get refunds on your behalf depending on the terms of the external supplier, though this will incur a 20% deduction on any external fees returned to cover administration time.

Gift e-vouchers for tours:  e-Gifts are valid for 13 months from the date of payment received by Jason Tanner. Recipients of e-Gifts should book & confirm dates sooner rather than later to avoid disappointment from other guests or circumstances preventing preferred dates being available. An e-voucher will be sent by email with details of how recipients can finalise arrangements directly with me. This should be forwarded on to the named tour guests. Gift vouchers are not transferable or refundable unless special permission is granted due to extenuating circumstances. No refunds are given if cancellations are advised within 24 hours of a tour starting. Special refunds may be subject to a discretionary 20% refund fee.

By engaging my services you agree that I am not liable to refund any other external costs sustained due to cancellation, curtailment or conduct of a tour other than the pro-rata agreed refundable costs paid to provide my tour guiding service.  All participants should consider whether or not they should take out their own insurance such as holiday insurance or check existing policies to cover any significant losses caused by cancellation by either party. Similarly, even if I have declared full or partial cancellation, refunds cannot usually be given for the costs of any other services, travel, entertainments or tickets you ask me to purchase on your behalf so you should proceed with these services as scheduled unless rebooking with a rescheduled tour is possible for both parties. 

Tours occur in public areas and on public streets  so you accept that you ultimately remain responsible for your own well-being during a tour or for assisting others in your care, including children. You should remain vigilant, as ever, in a public setting. For instance you should still assume full care and due diligence when crossing roads during a tour, even if I’m crossing, to ensure you remain as safe as possible. You should brief your fellow participants likewise.

Please do think about individual risk scenarios before booking, even though very unlikely, with zero occurrences for Tanners Tours to date. You and your party fully agree to participate knowing of these risks and recommendations.

I will of course endeavour to give help and advice as far as  my capabilities allow, during any unfortunate, dangerous or critical situations though I’m pleased to report, these have not happened on Tanners Tours to-date. Police are at pains to remind visitors to London to keep an eye on their valuables to prevent opportunist theft by pickpockets. Keep high value items somewhere safe and anything on your person tucked away securely or in front of you, where you can see it. This advice is not unique to London but applies to most cities worldwide so please don’t feel in danger. .

This is a walking tour and is conducted by all participants at a sprightly pace designed to promote health and stimulate the body and mind. However, adaptations can be arranged privately for individual or bespoke needs, so please let me know. People using wheel chairs and mobility scooters or other equipment  are always welcome though anyone with any special circumstances or requirements that might affect a standard  walking tour should  please let me know beforehand so I can make adjustments and route changes as needed. 

My tours happen in all weathers, which can only add to the drama and determination and reward amongst my travellers to complete the challenge if they can . There’s never been a weather-related cancellation so please be prepared for extremes of rain, wind or even sun, which have failed to end any tours so far, though deviations on request to cafes or pubs to hear a tale or two have been known. CHECK THE WEATHER FORECAST - THINK: Comfortable footwear; Warm or Cool Clothes; Rainwear; Scarves; Gloves; Sunhats; Sunblocker; Umbrellas; Snacks; Water bottles; Drinks;

Tour durations are approximate and for your guidance. They can be affected by many different factors, including the overall pace that participants walk at on the day but if you do have a very tight schedule for the rest of your day then please do make me aware to help make adaptations.

I recommend guests use bathroom facilities, if possible, before arriving at the start of a tour and certainly when available during a tour. Although the tour routes have one or two facilities along them there are stretches where they’re not immediately to hand. In London, it’s not uncommon to pay a very small amount by tapping a bank card on a card reader and many facilities do not accept cash. 

By engaging my services you acknowledge that the unexpected and unpredictable can happen in busy cities like London and that I may have to adjust plans, even while a tour is in progress, for which compensation is not payable. I will still endeavour to make the tour as safe and enjoyable as I can.

Please note that Borough Market is not usually open on Mondays and many stalls start winding down from 3.30pm on other days. 

Changing of the Guard is NOT daily and can be cancelled with little or no notice. It does not go ahead in wet weather.I will endeavour to take you to the best vantage points when it does coincide with tours.Although changeable, the ceremony tends to occur Monday, Wednesday and Friday mornings with a smaller Sunday morning parade.

Before booking the historic British food lunch module at Borough Market, please ensure all participants are carnivores as this particular element will not appeal to vegetarians. However, there are plenty of off-theme vegetarian alternatives available for those wishing to explore these separately. Participants in the tour , or their guardians or carers must check themselves regarding specific allergen concerns with the relevant stallholders when I go to purchase the food.

And finally, hopefully never needed but I hold tour guide public liability insurance for really tough times.

Photos, footage or audio may be taken by me or others during a tour. You should assume that such material may be used to promote Tanners Tours London and be distributed to all guest groups in a tour. But please make it clear if you wish to be excluded from the  collection or public reproduction of such material.

Thanks for reading and please make sure all tour guests are aware of the above as appropriate.
 

Wishing you a happy, enjoyable, informative and safe tour!

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